Contact Us
Have questions about a custom felt portrait, a memorial commission, reference photographs, or an existing order? Contact Emma through WhatsApp or our online commission inquiry form.
WhatsApp: +86 183 9671 6150
WhatsApp is best for quick questions, existing order updates, or discussing whether a particular photo or pose is feasible. Please send a text or voice message.
Online Commission Inquiry
Inquiry Form: Start the Online Inquiry Form
The inquiry form is the best choice for new commissions because it gathers your reference photos, format preferences, pet details, and date context together. Submitting the form does not obligate you to proceed—Emma will review your photos and confirm feasibility first.
What to Include in a New Inquiry
- Your name, preferred reply channel, and destination country/region.
- Pet's name, breed/type, and your preferred format (framed portrait, full-body sculpture, ornament, or brooch).
- Key facial expressions, unique markings, or posture details that matter most.
- Clear reference photos taken in natural daylight.
- Any meaningful celebration, gift, or memorial dates.
Response Times
Emma personally sculpts each commission and handles all client communications. Messages are answered as promptly as possible, typically within 24 to 48 hours.
Payment Safety Notice
Only use payment links or checkout provided through the official baproenergy.com store or directly confirmed by Emma. If any message appears suspicious, verify it through the WhatsApp number above before making payment.
Studio Policies
For more details on order terms, please review our Terms of Service, Privacy Policy, Refund Policy, and Shipping Policy.