Shipping policy

Last updated: October 13, 2026

Felt Pet Portraits creates personalized, made-to-order artwork. Because every portrait is sculpted by hand, shipping begins only after your piece has been meticulously crafted, approved, and securely packed.

1. Understanding Timelines

• Commission Handcraft Time: Typically 2 to 5 weeks depending on product format, size, and current queue.
• Outbound Delivery Transit: Delivery time commences once the parcel is dispatched with tracking from our studio to your address.
• Inbound Pet Hair Transit (if applicable): Time for customer-supplied fur to reach Emma prior to active creation.

2. Destinations & Tracking

We provide worldwide tracked shipping to supported residential and business addresses. Once your parcel is dispatched, a tracking number and carrier link will be sent to your email or WhatsApp so you can monitor progress in real time.

3. Customs, Duties & Taxes

International shipments may occasionally be subject to destination customs inspections, import duties, or local taxes according to your country's regulations. Unless specified otherwise at checkout, any applicable import charges are the recipient's responsibility.

4. Transit Damage & Claims

Please inspect your package upon delivery. In the rare event of transit damage, photograph the outer box, shipping label, internal cushioning, and artwork damage, and contact us within 7 days so we can open a carrier claim and arrange a prompt repair or remake.

5. Customer-Supplied Pet Hair Shipments

Do not mail pet hair without prior written approval and private packaging instructions. Customers are responsible for safe inbound shipment. Always retain a small portion of irreplaceable keepsake material when possible.

6. Shipping Inquiries & Support

For delivery updates, tracking questions, or address changes prior to dispatch, contact Emma via WhatsApp at +86 183 9671 6150 or via our Commission Inquiry Form.